FAQ and common questions about MassReach software
If there's a question you have, or something you want to know concerning MassReach products, MassReach Inc. activities and the filed the company acting in, then let us know. You can send your question to MassReach support team by using a feedback form.
- How to upgrade to a newer version?
- Can I get an MassReach product newer version for free if I ordered it less then 1 year ago?
- Where can I find a link to download a new version of your program?
- Why should I register my trial and how do I do that?
- Still have not received an activation key for the MassReach software I purchased . Can you advise me why?
- I've just purchased software from you, but a registration key is not accepted. Why?
- I have lost my registration key, can you please forward it to me.
- I`m trying to upgrade an MassReach software but my old registration key is not working. Why?
Technical questions about MassReach software
- Why do I need a separate application for extracting e-mail addresses from files?
- Which applications make up your MassReach product line?
A. You can download newer versions (upgrade) of ordered software on our website at http://www.massreach.com/- click Download on the top menu.
Exe-file is a trial version just for evaluation. If you need a fully functional version, it will need activation with a registration key.
Our clients have the right to upgrade the MassReach software for FREE within one year from the moment of purchase. If you are under one-year free upgrade, your old registration key will stay valid for newer versions. Thereafter, you can renew your license with 40% discount of the regular price if you wish.
A. YES. In case if your order was made less then 1 year ago, you are entitled to one-year free upgrade to newer versions of ordered products. Upgrade can be done from Download menu on our website, after downloading an up-to-date trial should be registered with your old registration key.
A. The latest versions of our softwares are always available on the Download section on our website.
A. MassReach software is distributed under shareware license. That means you can download and install an unregistered version (trial) of our software for free and evaluate it before purchasing. In such trial version, some features are locked. To extend the capabilities of your trial version you should register it with a registration key when the program requests you to do so or from the top menu of your software by choosing Help -> Registration.
Registration procedure implies that you purchase a registration key by filling out the order form given on the "Purchase" page.
Any major credit cards are accepted for payment.
A. Usually our email with your registration key is sent in 5 - 30 minutes after completing out an ordering process. In spite of that, our letter can be blocked by your email server or Internet provider or you can just misspell your email address. In such a case, don't hesitate to get in contact with us using our online support form.
A. Disable your anti-virus software and firewall to allow the software to access our server. Otherwise, contact us for we could fix the problem.
Contact us for we could solve your issue and email you another registration key.
A. Your free 1-year upgrading period may be expired. You can renew a reg.key with 40% discount if expired.
Don't forget to turn off your firewall or antivirus. Otherwise, contact us for we could fix the problem and send you another reg.key.
A. Refund can be issued if the product does not work (some bug found) and it can not be fixed. Please appreciate our position, "I do not like the product" or "it is not what I need" is not an appropriate ground for refund as we offer free trial for each of our products before purchasing. Refunds will not be approved if they are received more than 30 days after receipt of payment.
A written refund request with the most minute reasons (description of bugs found) for it must be submitted within 30 days of making the payment. Otherwise, contact us for we could fix the problem and send the refund request.
We reserve the right to examine every refund request in the most careful way and such examination can take time.
Note that your refund may take several weeks to process as it is dependent on your method of payment, on your financial institution etc.
A. Please be kindly adviced that our software works on Windows XP, Windows Vista and Windows 7.
A. Technical support is available at www.massreach.com/support/.
Technical questions about MassReach software
Q. I am trying to get an organizations email membership email addresses from a site. I am able to get some emails of officers and departments of the organization but not membership.
A. You can try to increase hunting depth level, click on Advanced... button to change this setting.
Q. Is using an extractor safe?
A. Desired to gather some e-mail addresses on-line but still not sure in your safety? Please do not worry anymore. Here we explain why using an email address extractor is really safe. More...
Q. Is there a way to improve the results of extracting e-mail addresses from WHOIS?
A. If you recently tried a program to gather domain owners names from WHOIS database then you could be not very happy with returned results. It is because some servers ban your IP address. We have a solution to bypass it. More...
Q. I have just purchased a licensed version of MassReach Whois Extractor. Is there any way to limit the email addresses to the first address instead of grabbing all email addresses for the domain name?
A. Sorry, but there is not such option.
A. There is a great deal of different kinds of email extraction tools. Some of them harvest email addresses from web. But do you know that your own hard disk usually contains thousands unused e-mail addresses? More...
A. We sell e-mail management software under the MassReach product line. It includes applications to find e-mails practically anywhere - web sites, news groups, local network files, etc. More...