Software support

First, please refer our Questions & Answers page. It contains the most often asked questions about email extracting.

Second, download and print the User Manuals for our programs. They are in Adobe PDF format.

Email support

If you still have some questions regarding the software or need sales assistance please fill in the form below. We are working on answering all of the emails as fast as we can, usually we answer within 24 hours on working days.

Our technical support is based on ticket system - a tool that enabling us to log & track important information and giving our customers access to see how their issue is progressing. A unique number ID is assigned to every ticket and is sent by email, you will also receive a ticket resolution email as soon as we are able to answer your query or resolve your support request. Please NEVER answer that resolution message by email.

Enter your ticket details below. If you are reporting a problem, please remember to provide as much information that is relevant to the issue as possible.

General Information

Department

Full Name

Email

Priority


Additional information

Order ID:

Program:

Version:

Phone:


Message Details

Subject


 

We are working on answering all of the e-mails as fast as we can, usually we answer within 24 hours on working days.

E-mail support is provided in the English language, 6 am - 12 pm (GMT), Monday to Friday excluding public holidays..

Live help