Software support

First, please refer our Questions & Answers page. It contains the most often asked questions about email extracting.

Second, download and print the User Manuals for our programs. They are in Adobe PDF format.

Then, if you still have some questions regarding the software or need sales assistance please fill in the form below. We are working on answering all of the emails as fast as we can, usually we answer within 24 hours on working days.

Our technical support is based on ticket system - a tool that enabling us to log & track important information and giving our customers access to see how their issue is progressing. A unique number ID is assigned to every ticket and is sent by email. Kindly note that you will also receive a ticket resolution email as soon as we are able to answer your query or resolve your support request. Please NEVER answer that resolution message by email, you can inquire about the status of your ticket or create a new one anytime at www.atomiccc.com by quoting your email address and the ticket number.

Full Name: Email Address: Department: Tech. support & purchasing assistance in English Tech. support & purchasing assistance in Spanish Pre-sales questions, Discounts Affiliate, Partnership Abuse, Claims, Refunds Tech. support & purchasing assistance in Russian Tech. support & purchasing assistance in Deutsch Software registration problems Subject: Program: ver. Order ID: Message: Restore Enlarge Attachment:

Phone support

Phone support is provided in English language, 12 am - 12 pm (GMT/UTC -4 hours), Monday to Friday excluding public holidays.

+1-707-7098405 (for United States), +44-20-32397742 (for United Kingdom), +61-2-800-33477 (for Australia)

Please note, that email can give us more time to research your problem and respond with a more detailed reply than we would be able to provide by telephone.

MSN Messenger support

You can reach us at atompark-ch@hotmail.com. This type of the communication is preferred for the short and urgent questions.